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- 32-48% on your home heating bills
- 10% off your electricity
- 22% off GPL
- UTEP Frequently Asked Questions (FAQ)
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Eligibility:
The Utility Tax Exemption Program (UTEP) program is designed for service members assigned to Europe, or U.S. civilians with logistical support provided by USAG Italy. Contact the Tax Relief Office (TRO) office for eligibility questions.
Anyone with a 5-month Date Estimated Return From Overseas (DEROS) will not be able to enroll within the program.
UTEP Hours of Operation:
Should you have questions or need assistance please give the Vicenza Tax Relief Office a call, Monday thru Thursday, from 10 a.m. - 4 p.m. (10:00-16:00).
- Comm: +39 0444-71-5102 or +39 0444-71-5104
- DSN: (314) 646-5102 (314) 646-5104
UTEP Savings:
UTEP can save you hundreds of dollars annually off your utilities.
Service Percentage Discounted (Taxes)
- Electricity: 10%
- Gas: 32-48%
Utility Companies We Work With:
We only work with the following utility provider for tax-free electric and natural gas services:
AGSM AIM Note: Homes with solar panels/photovoltaic system are not currently eligible.
How Can the UTEP Office Support You?
Our office acts as the liaison between the utility companies and our clients. We initiate contract openings, receive, and pay invoices on your behalf, issue invoices in USD ($), advocate on your behalf for any billing issue, and close your utilities when it is time for you to depart.
Our services have a monthly program fee. Currently it is $22 per month (as of 1 May 2024).
What Does the UTEP Office Not Do?
The Tax Relief Office does not provide 24/7 customer support; Tax Relief Office (TRO) operates at the hours of operation listed on this page.
AGSM AIM (24/7 Support)
- GAS: 800.10.75.90
- ELECTRICY: 803.500
** THESE ARE EMERGENCY NUMBERS, NOT CUSTOMER SERVICE NUMBERS**
If you fail to pay your utility bills, a late fee will be applied. The TRO office will notify your commander, suspend Tax Free privileges, start collection proceedings and garnishment of wages.
Tired of the Breaker Tripping?
Learn how you can increase your wattage. Standard wattage is usually set to 3.0 KW. We can assist you with increasing your wattage to 4.5 KW or even 6.0 KW, depending on what your requirements are. Keep in mind a request to increase wattage will result in extra fees from the utility company.
Steps To Join UTEP:
- Rollover letter (DISDETTA).
- If rolling over from the landlord, please contact Housing.
- If rolling over from you to TRO, we will print the “disdetta” out for you.
- SETAF driver’s license or US Passport
- Copy of Lease
If rolling over from the customer to TRO, these documents must also be included.
- Most recent gas bill or screenshot of your AGSM/AIM account (online)
- Picture of recent gas reading
Installment Billing:
TRO offers payments through installment billing. This can be done through Personal Credit Card or BNL Accounts.
What Exchange Rate Will Be Used to Convert My Bill?
TRO uses a fixed monthly rate that is established by the DFAS on the first of every month. This is a normal accounting procedure and it could affect the utility bill positively or negatively depending on the strength of the Dollar ($) against the Euro (€).
- Sample Forms and Forms for Download
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Document File Type IVA Letter for Mechanics
(Italian).pdf IVA Letter for Vendors
(Italian).pdf Sample Meter Pictures .pdf Example: Bad Receipt .pdf Example: Good Receipt .pdf How To: Tax Free Purchase Step-by-Step .pdf How To: Fixing When the Power Goes Out .pdf - Darby Tax Relief Office
USAG Italy is happy to assist you with your Utility Tax Exemptions and IVA Exemptions! See the below info on how we can be assist our customers in the Darby Military Community:
Utility Tax Exemption Program (UTEP)
For utility tax exemptions, the Vicenza Tax Relief Office is equipped to assist customers remotely. Should you have questions or need assistance, please give the Vicenza Tax Relief Office a call on Monday through Thursday. from 10 a.m. - 4 p.m. (10:00-16:00).
- Comm: +39 0444-71-5102 or +39 0444-71-5104
- DSN: (314) 646-5102 or (314) 646-5104
IVA Tax Exemption Program
The Tax-Free Purchase program is available on Thursdays, from 9-11 a.m. (09:00-11:00).
- Location: Darby Community Center (Bldg. 204), Tax Relief Office
- Comm: +39 050-965-8233
- DSN: (314) 645-8233
How can we help you?
Utility Tax Exemption Program (UTEP)
Personnel residing in private rental housing may take advantage of the Tax Relief Office (TRO) Utility Tax Exemption Program (UTEP) for Methane gas (City Gas) and Electricity as well as Liquid Propane Gas (GPL). Remember that by joining UTEP you can save:
The cost of being in the program is $22.00 per month.
IVA Tax Exemption Program
The IVA exemption program enables authorized individuals to purchase items for the home without paying the 22% Value Added Tax (IVA). The IVA exemption applies to household items which the customers intend to export when they leave the country. It does not apply to items to be used for commerce. The minimum purchase for receiving IVA exemption is €150.00
The IVA exemption program for buying household items on the Italian economy is provided by international agreement and Italian law to official United States (U.S.) procurement agencies, but not to individual members in their own names. In order to grant IVA exemption to authorized customers, the IVA exemption program has been established to act as the official procurement agency on their behalf.
Please keep in mind that it is voluntary for any vendor to participate in tax-free transactions.
